Terms of Service
How We Work Together
Each arrangement, installation, and event is customized to your vision, using seasonal materials and executed with care. These policies ensure we provide every client with our full attention and deliver work we can both be proud of.
Consultations & Bookings
All services start with a consultation by appointment. Weddings, events, and interior installations are reserved on a first-come, first-served basis and require a $100 consultation fee. A signed agreement and retainer are necessary to secure your event date.
Payments & Retainers
A retainer is required at the time of booking and is applied toward your total. The remaining balance is due prior to your event or installation date.
Payment for special orders and seasonal arrangements is due in full when you place your order.
We accept major credit cards and debit cards. Orders paid within 14 days after fulfillment must use guaranteed funds.
Design & Substitutions
All work is made to order. Proposals serve as creative guides and reflect market conditions at the time of consultation. Final pricing is confirmed when the contract is signed.
Flower availability depends on season, growing conditions, and market supply. If a specific bloom does not meet our quality standards, we may substitute with an option of equal or greater value, maintaining your design’s palette, style, and aim. We will notify you of significant changes in advance when possible.
Cancellations & Rescheduling
Cancellations must be submitted in writing. Retainers are non-refundable, as they secure your date and cover preliminary preparation.
- Cancellations made 30 or more days before your event: payments beyond the retainer will be refunded.
- Cancellations within 30 days of your event are not eligible for a refund, as sourcing plus production will have begun.
If you need to reschedule, we will transfer your booking to a new date, subject to availability. Current market pricing will apply to rescheduled dates.
Rentals & Studio Property
Vessels, stands, and other items provided by Scarlet Begonias remain our property and must be returned in original condition within 5 business days after your event. Damaged or unreturned items will be billed at replacement cost.
Delivery, Setup & Breakdown
We provide local delivery for special and seasonal orders on a case by case basis. For our interior instillation, event and wedding clients, delivery and installation fees are detailed in your proposal and vary by location and scope. Set-up and breakdown services are available and priced accordingly. Please discuss your needs during the consultation.
Photography & Portfolio
We enjoy sharing our work. By engaging our services, you grant Scarlet Begonias permission to photograph and use images of completed work for our portfolio, website, and social media. If you have specific privacy preferences, please inform us in advance.
A Note on Force Majeure
If circumstances beyond our control arise, such as severe weather, natural disasters, or other extraordinary events, we will work with you in good faith to find a solution.
We review these policies periodically and may update them. The version in effect when your agreement is signed will govern your booking.